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Summary
Various tasks centred around handling monetary transactions. We are responsible for depositing and withdrawing funds, processing loan payments, and managing financial queries.
An essential part is to ensure accuracy in all transactions while providing excellent customer service. We must also be adept at using banking software, handling cash efficiently, and maintaining high confidentiality with customer information. To excel in these responsibilities, enrol in banking courses to enhance your understanding of financial systems, refine your customer service skills, and stay updated on industry regulations, empowering you to deliver exceptional service while upholding banking standards.
Experience
Branch Service Officer
Retrieve & count cash receipts from the business day.Prepare the deposit.Store the cash in a secure location until it is deposited.Deliver deposit to the bank or designated deposit drop location.Submit accounting information through the eDeposit system within 3 working days of the bank deposit.Deliver each validated deposit slip/eDeposit form to the Reconciler..Verify that the Deposit Preparer has deposited all cash received..Reconcile eDeposit forms to the supporting documentation and to the Transaction Detail Report (TDR)..Cannot have access to the cash at any point, i.e., cash drawer or box, safe.
Cash Officer
Maintain timely, accurate & effective communication with all local cash handling control managers in the department.Update cash handling roles for all payment receipt locations at the sub-department level in a timely and accurate manner.
